What is included
What you get.
- Windows troubleshooting
- Email and account setup help
- Software setup and basic configuration
- Printer or device guidance where remote help is suitable
- General advice while you stay at your computer
Online Help
Remote Support
Remote support for Windows, email, software and setup problems, explained in plain English.
Common jobs
When this helps.
- Email not working properly
- Windows settings problems
- Software installation issues
- Basic cleanup and guidance
- Remote help for family or small business users
Why it matters
Straight advice before money is spent.
Remote support saves time when the issue can be solved without collecting the machine.
Who this is for
Is this the right service?
People who need help with Windows, email, software or setup without transporting the computer. Particularly useful for simple home-user problems.
What to prepare
Bring the basics.
Have the computer switched on, connected to the internet and keep your phone nearby for account verification. Never send passwords in advance.
Prefer to talk?
Call and explain it simply.
You do not need to know the technical terms. Say what the computer is doing, what you see on screen, and when it started.